Effective April 25, 2026
These Terms of Service (“Terms”) form a binding agreement between you (“Customer”, “you”) and Label House Technologies LLP, a limited liability partnership registered in India with its office at PURI 81 HIGH STREET, SECTOR 81, Faridabad, Haryana 121004 (“Vakaru”, “we”, “us”). They govern your access to and use of the Vakaru cart-recovery service, including our website, dashboard, Shopify app, APIs, and related materials (collectively, the “Service”).
By creating an account, installing the Vakaru app, or using the Service, you accept these Terms. If you are accepting on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not agree, you must not use the Service.
Vakaru helps Shopify merchants recover abandoned shopping carts using AI-driven analysis and personalised email recovery. The Service is delivered as Software-as-a-Service and includes a merchant dashboard, the Vakaru Shopify app, AI cart-abandonment analysis, email content generation, and reporting.
The Service depends on third-party platforms — most notably Shopify and the email providers we use to deliver messages. Vakaru is not affiliated with, endorsed by, or sponsored by Shopify Inc.
To use the Service you must:
We may verify your identity, your business, or your association with the connected Shopify store. We may suspend or terminate accounts that fail verification, or that appear to be fraudulent.
You will not, and will not let anyone else:
You must also comply with the Shopify Partner Program Agreement, the Shopify API Terms, and any other applicable Shopify policies when using Vakaru with a Shopify store.
Vakaru offers a free tier subject to fair-use limits as published on our website or in the Service. We may change the limits or features of the free tier at any time on reasonable notice (typically 30 days for material reductions).
Beyond the free tier, the Service is charged on a usage basis: you pay for each recovery email triggered through Vakaru on your behalf. Current per-email rates and any volume tiers are published on our pricing page and form part of these Terms.
Charges are computed in arrears for the relevant billing period and invoiced via Shopify Billing or the payment method you have configured. All amounts are exclusive of applicable taxes (including GST in India), which we will add where required by law.
If you believe an invoice is incorrect, you must notify us in writing within 30 days of the invoice date. We will review the dispute promptly and adjust the invoice if appropriate. Undisputed amounts remain payable on time.
We may suspend the Service for accounts with overdue balances after written notice and a reasonable cure period. We may also charge interest on overdue amounts at the lesser of 1.5% per month or the maximum rate permitted by law.
We may change pricing on at least 30 days' prior notice (by email or in-app notice). New pricing applies to billing periods beginning on or after the effective date.
Except where required by applicable consumer-protection law, all fees are non-refundable. If you cancel, you may continue to use the paid features until the end of the current billing period.
“Customer Data” means data and content you upload to the Service or that we process on your behalf (including shopper events received from your storefront and customer information from your Shopify store).
As between you and Vakaru, you retain all rights, title, and interest in Customer Data. You grant Vakaru a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, display, and process Customer Data solely as necessary to provide, secure, and improve the Service.
You represent and warrant that:
We process personal data on your behalf in accordance with our Privacy Policy. A Data Processing Addendum (DPA) reflecting the GDPR Article 28 controller-processor terms is available on request at dev@getvakaru.com.
The Service, including all software, AI models, prompts, designs, documentation, trademarks, and brand elements, is owned by Vakaru or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the Service during the term of these Terms, solely for your internal business purposes.
If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use them without restriction. You acknowledge that we may have similar ideas under development independently.
Each party may receive non-public information from the other that is identified as confidential or that should reasonably be understood to be confidential (“Confidential Information”). The receiving party will use Confidential Information only to perform under these Terms, will protect it with the same care it uses for its own confidential information (and at least reasonable care), and will not disclose it except to employees, advisors, or sub-processors bound by similar obligations.
Confidential Information does not include information that is or becomes public through no breach of this section, was independently developed without use of the other party's information, was rightfully obtained from a third party without restriction, or is required to be disclosed by law (with prompt notice to the other party where lawful).
We will use commercially reasonable efforts to keep the Service available, but do not guarantee any specific uptime at this stage. We may schedule maintenance windows and will give advance notice where reasonably practical. Email deliverability depends on external infrastructure (Shopify, email service providers, recipient mailbox systems) that is outside our control.
We may modify, add, or remove features of the Service. Material reductions in functionality affecting paying customers will be notified at least 30 days in advance.
The Service is provided “as is” and “as available”.
To the maximum extent permitted by law, Vakaru disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade.
We do not warrant that the Service will be uninterrupted, error-free, or secure; that defects will be corrected; that the Service or its servers are free of viruses; or that any specific recovery rate, revenue uplift, or commercial result will be achieved. AI-generated email content is produced by language models which may occasionally produce inaccurate, biased, or off-brand output; you are responsible for reviewing content before sending where appropriate.
To the maximum extent permitted by law:
The limitations in this section do not apply to: (i) your payment obligations, (ii) breach of Section 3 (Acceptable Use), (iii) breach of Section 7 (Confidentiality), (iv) Section 11 (Indemnification), or (v) liability that cannot be excluded or limited under applicable law.
By you. You will defend, indemnify, and hold harmless Vakaru and its partners, officers, employees, and contractors from and against any third-party claims, losses, and reasonable expenses (including legal fees) arising out of or related to: (a) your Customer Data; (b) your storefront, products, or services; (c) your breach of these Terms or applicable law; or (d) emails sent to recipients who did not provide lawful consent.
By us.Subject to the limitations in Section 10, we will defend you against third-party claims alleging that the Service, used in accordance with these Terms, infringes a third party's intellectual-property rights, and we will pay damages and costs finally awarded against you (or any settlement we approve). This obligation does not apply to claims arising from your Customer Data, modifications you make to outputs of the Service, or use of the Service in combination with anything not provided by Vakaru.
The indemnified party must promptly notify the indemnifying party of any claim, tender control of the defence, and provide reasonable cooperation. The indemnifying party will not settle any claim without the indemnified party's prior written consent if the settlement requires the indemnified party to admit fault or pay any amount.
These Terms remain in effect while you have an account or have an active Vakaru installation on a Shopify store.
Termination by you. You may stop using and uninstall the Service at any time from the Shopify admin or by contacting dev@getvakaru.com.
Termination by us. We may suspend or terminate the Service or your account, with notice where reasonably practical, if: (a) you materially breach these Terms and fail to cure within 14 days of notice; (b) we are required to do so by law or by a third-party platform; (c) your use poses a security or legal risk to us or others; or (d) any payment is overdue beyond a reasonable cure period.
Effect of termination. On termination, your right to use the Service ends. You may export available Customer Data for up to 30 days after termination by emailing dev@getvakaru.com; after that, we will delete or anonymise it in accordance with our Privacy Policy and the Shopify shop/redact webhook timeline. Sections that by their nature should survive termination (including Sections 5 last paragraph, 6, 7, 9, 10, 11, 13, 14, and 15) survive.
These Terms are governed by the laws of India, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
The parties will first attempt to resolve any dispute informally by sending written notice to dev@getvakaru.com and engaging in good-faith discussions for 30 days.
If the dispute is not resolved, it will be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed jointly by the parties (or, failing agreement, in accordance with that Act). The seat and venue of arbitration is Faridabad, Haryana, India. The language of the arbitration is English. The award is final and binding. Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual-property or confidentiality rights pending arbitration.
Subject to the arbitration clause above, the courts at Faridabad, Haryana, India have exclusive jurisdiction over any matters not subject to arbitration.
We may modify these Terms from time to time. Material changes will be notified to merchants by email at least 30 days before they take effect, and the “Effective” date at the top of this page will be updated. Non-material changes (clarifications, formatting) will be reflected on this page without separate notice. By continuing to use the Service after the effective date, you accept the updated Terms.
Label House Technologies LLP
PURI 81 HIGH STREET, SECTOR 81
Faridabad, Haryana 121004
India
Email: dev@getvakaru.com